Compatibility
Operating System
The b+s Connects for SAP C4C application runs completely on the SAP C4C platform. Consequently, no additional server is required.
Cisco Finesse
- Cisco Finesse 11.5 or higher
caution
Cross-Origin Resource Sharing (CORS) must be enabled according to the Cisco Finesse version in use.
Cisco CC Support
- Cisco UCCE 11.5 or higher
- Cisco PCCE 11.5 or higher
- Cisco UCCX 11.6 or higher
- VPN-Less Finesse 12.6(1) ES3 or higher
info
Please refer to the Cisco Finesse Compatibility Matrix for supported versions of the Cisco Contact Center and supported endpoints/devices for agents.
SAP C4C Editions
- SAP Cloud for Customer 1911 or higher
SAP C4C UI Support
| User interface | Support |
|---|---|
| Fiori UI | ✅ |
Supported Browsers
- Microsoft Edge (Chromium Version), most recent stable version
- Google Chrome, most recent stable version
- Mozilla Firefox, most recent stable version
info
Please note that working with the gadget in a private browser window can lead to errors. The use of incognito mode is therefore not supported.
Troubleshooting
Log files downloaded from Finesse can be imported into the log viewer online tool.