Precision Routing Visibility
List of recommended reports to analyze precision routing.
Attribute Assignment and PQ Membership
Use Report 391 to display all of the Attributes that were assigned to an agent as well as their respective values.
Another option is to use Report 901 (located in the folder Basic > 0 Admin > 9 System) to display all of the Attributes and which agents are assigned to it.
Use Report 390 to display the Precision Queue assignment and their respective Attributes for each selected agent. This is especially useful as this configuration is not available in the CCE WebAdmin tool.