402 Team Not Ready Event Detail
Definition
This report shows an event protocol for the login, the NotReady stage, the logout as well as the reason of categorisation per agent, medium and login sequence.
Main data source: Agent_Event_Detail
Screenshots
Field description
| Field name | Description |
|---|---|
| TeamID | ID of agent team |
| TeamName | Name of agent team |
| TeamDescription | Description of agent team |
| AgentID | ID of agent |
| AgentFirstName | First name of agent |
| AgentLastName | Surname of agent |
| AgentName | Full name of agent (combination of surname and first name) |
| AgentPeripheralNumber | Login name of agent (PeripheralNumber) |
| AgentLoginName | Login name of agent (LoginName) |
| AgentEnterpriseName | EnterpriseName of agent |
| AgentDescription | Description of the agent |
| MediaID | ID of the medium for which the agent has logged in (e.g. Cisco_Voice, Email, VoiceMail, Chat, Callback, etc.) |
| MediaName | Name of the medium for which the agent has logged in (e.g. Cisco_Voice, Email, VoiceMail, Chat, Callback, etc.) |
| LoginDateTime | Date and timestamp of the last login to the system |
| DateTime | Date and timestamp of the event (normally the end of the event) |
| Event | Event code with the following possible values: 1 = LOGIN 2 = LOGOUT 3 = NOT_READY |
| Duration | Duration of the event in seconds: - on LOGIN always 0 - on LOGOUT the whole duration since the last login - on NOT_READY the duration until the end of the interval |
| ReasonCode | Number of NotReadyReasonCode (0 if no code used) |
| ReasonText | Name of NotReadyReasonCode |
| CategoryID | ID of the NotReadyReasonCode category (1 - 20, 0 if no category is mapped) |
| CategoryName | Name of the NotReadyReasonCode category (NULL if no category is mapped) |
| Productive | 1 if the NotReadyReasonCode category is productive, 0 if non-productive or no category is mapped |
| Extension | Telephone set which the agent is logged in to (AgentDialedNumber) |