Rate Limits

Webex Contact Center has API Rate Limits in place which count all requests to a single Integration App.

In order to use Webex Contact Center without any throttling issues, the rate limits have to be adjusted.

For b+s Connects for Microsoft Dynamics, 40 requests per agent per minute might be sent, depending on what exactly the agent is doing.

To calculate a realistic rate limit, this number needs to be multiplied by the maximum number of agents working in parallel.

info

Rate limit per minute = 40 * maximum number of agents working in parallel

To adjust the rate limit for your Integration App, you will need to create a ticket with Webex Contact Center Support.