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Version: 5.14

Changelog

5.14.0 (2023-09-15)​

Welcome to the 5.14.0 release. This version was built on September 15th, 2023 and contains the following new features:

Features and Improvements​

Rename the Finesse Servers menu entry to "Contact Center"​

Administrators can now find the Finesse Server configuration under the "Contact Center" menu entry.

Closes MSD-4161.

Suppress the error message for an unauthorized Phone Call Log update attempt​

Attempting to update a completed Phone Call Log does not result in a visible error message. A log entry will be added instead.

Closes MSD-3977.

Bug Fixes​

Fix SSO Login for Microsoft Edge 116​

Symptom: SSO login is not possible.

Conditions: Agent uses Microsoft Edge 116 or higher.

Workaround: Disable the JSON-Viewer in Microsoft Edge.

Further Problem Description: The token for SSO login is evaluated by an external file. As this is located on the Finesse server, the changed file must be created in the Finesse Server configuration and uploaded manually.

Closes MSD-4108.

Do not open the phonecall record again after resuming a call​

Phonecall record is opened multiple times after resuming a call from hold in multi session environments.

Symptom: Phonecall record is opened multiple times.

Conditions: The opened phonecall record is not focused and the agent resumes a call from hold in multi session environments.

Workaround: Close the phone call tab.

Further Problem Description: None.

Closes MSD-4020.

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