Manager
The Manager report contains the following pages:
Calling Overview
This report gives you an overview about the volume and handling of incoming calls and outdial calls made by users of the Webex Calling application.
Keep in mind that outdial calls are counted for the caller and incoming calls for the called party while the "Total Calls" measures those calls only once.
Incoming Calls
Use this report to see the available measures for incoming calls of the Webex Calling application in a tabular format including some groupings and conditional formatting.
Hunt Groups
Use this report to see the calls that were assigned to a Hunt Group and where users and places were involved simultaneously.
The table and the Date/Time chart below show the total volume and outcome of Hunt Group calls while the visuals on the right show the involvement per user and place.
Inbound User Calls
Use this report to see the available measures for user and place related inbound calls of the Webex Calling application.
The table and the Date/Time chart below show the total volume and handling of inbound calls delivered to the users and places while the visuals on the left show the details per user and places.
Outdial User Calls
Use this report to see the available measures for user and place related outdial calls of the Webex Calling application.
The table and the Date/Time chart below show the total volume and handling of outdial calls made by the users and places while the visuals on the left show the details per user and places.
