Hunt Group Calls

This measure group contains measures built from vFACT_DETAILEDCALLHISTORY data and reused measures of this group.

info

Main focus is on measuring Hunt Group calls from Webex Calling application.

DAX formulas and expressions are displayed in a user-friendly format.

HG Answered = SUM([HuntGroupAnswered])

HG Answered (%) = [HG Answered] / [HG Offered]

HG Avg Member = [Inbound Delivered by HuntGroup] / [HG Offered]

HG Avg Ring Time (hh:mm:ss) = Format [HG Avg Ring Time (s)] in hh:mm:ss

HG Avg Ring Time (s) = [HG Ring Time (s)] / [HG Offered]

HG Offered = SUM([HuntGroupOffered])

HG Redirected = SUM([HuntGroupRedirected])

HG Redirected (%) = [HG Redirected] / [HG Offered]

HG Ring Time (hh:mm:ss) = Format [HG Ring Time (s)] in hh:mm:ss

HG Ring Time (s) = SUM([HuntGroupRingDuration])

HG Unanswered = SUM([HuntGroupUnanswered])

HG Unanswered (%) = [HG Unanswered] / [HG Offered]