Call Summary

This measure group contains measures built from vFACT_DETAILEDCALLHISTORY data and reused measures of this group.

info

Main focus is on measuring all incoming and outgoing calls from Webex Calling application.

DAX formulas and expressions are displayed in a user-friendly format.

In Calls Answered = CALCULATE([Total Incoming Calls], FILTER([InUserAnswered] = 1))

In Calls Answered (%) = [In Calls Answered] / [Total Incoming Calls]

In Calls Transferred = CALCULATE([Total Incoming Calls], FILTER([InUserTransferred] = 1))

In Calls Transferred (%) = [In Calls Transferred] / [In Calls Answered]

In Calls Unanswered = [Total Incoming Calls] - [In Calls Answered]

In Calls Unanswered (%) = [In Calls Unanswered] / [Total Incoming Calls]

In Calls Unanswered NoA = [Total Incoming Calls] - [In Calls Answered] - [In Calls Unanswered Voicemail]

In Calls Unanswered NoA (%) = [In Calls Unanswered NoA] / [Total Incoming Calls]

In Calls Unanswered Voicemail = CALCULATE([Total Incoming Calls], FILTER([InVoicemail] = 1))

In Calls Unanswered Voicemail (%) = [In Calls Unanswered Voicemail] / [Total Incoming Calls]

Total Call Legs = COUNT([ReportID])

Total Calls = CALCULATE(DISTINCTCOUNT([CorrelationID]), FILTER([NoCallEvent] = 0))

Total External Calls = CALCULATE([Total Calls], FILTER([OriginCallType] <> "SIP_ENTERPRISE"))

Total External In Calls = CALCULATE([Total Calls], FILTER([OriginCallType] <> "SIP_ENTERPRISE"), FILTER([Direction] = "TERMINATING"))

Total Incoming Call Legs = CALCULATE(COUNT([ReportID]), FILTER([Direction] = "TERMINATING"))

Total Incoming Calls = CALCULATE([Total Calls], FILTER([Direction] = "TERMINATING"))

Total Internal Calls = CALCULATE([Total Calls], FILTER([OriginCallType] = "SIP_ENTERPRISE"))

Total Internal In Calls = CALCULATE([Total Calls], FILTER([OriginCallType] = "SIP_ENTERPRISE"), FILTER([Direction] = "TERMINATING"))

Total Outgoing Call Legs = CALCULATE(COUNT([ReportID]), FILTER([Direction] = "ORIGINATING"))