Multi Chat

Configuration

Agents using the b+s Connects for Siebel can handle up to six (6) chats simultaneously. To enable this, a Siebel administrator needs to enhance the DeviceCommand AgentLogon (found in the Command AutoLoginTeleset, LoginTextbox, and LoginTeleset of the default Siebel definition file) needs to be enhanced with the key chatTaskLimit.

Example of a Siebel definition file extract

[Command:LoginTextbox]
   DeviceCommand = "AgentLogon"
   FilterSpec    = "[@EditControl] LIKE '?*'"
   Description   = "Login with device {@EditControl}"
   Title         = "Login (Phone)"
   CmdData       = "LoginTextboxData"
   Hidden        = "TRUE"

   [CmdData:LoginTextboxData]
      Param.agentId                 = "{@AgentId}"
      Param.password                = "{@AgentPin}"
      Param.agentDevice             = "{@EditControl}"
      Param.agentInfo               = "{@UserName}"
      Param.chatTaskLimit           = "3"