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Version: 2.7.0

Auto Answer

Required Changes​

Changes in UCCE​

Please define a Agent DeskSettings entry with enabled AutoAnswer and assing this to the agent.

Two things must be considered when using a Auto Answer:

  • A detecated List Tools/Agent Desk Settings List entry for all affected Explorer Tools/Agent Explorer agents.
  • A agends must be relogin after the UCCE changes

To define a Agent Desk Setting, please open List Tools/Agent Desk Settings and add a new setting wit Auto Answer enabled.

Expanded Call Variable List

After this step open the Tools/Agent Explorer and select the Desk Setting in all assing agents.

Expanded Call Variable List

Please log out and in the assignd agens.

Change in MCAL configuration file​

To prevent the Connect MCAL from competing with another CTI client, such as Finesse, a timeout can be defined until the response is triggered. If the call is answered by another party or hung up during this time, the timeout has no effect.

The value msut be in the range -1 if its switched off or 0 - 10000 mSec 

[Config]
CtiWaitTimeToSendAutoAnswer=-1

After a config file change, the ConnectMCAL Service must be restarted.