| WorkItemControl | SuspendDeselectedWorkItem | PauseTask |
| WorkItemControl | ResumeSelectedWorkItem | ResumeTask |
| CallControl | AnswerCall | AnswerCall |
| CallControl | AlternateCall | AlternateCall |
| CallControl | ConferenceComplete | ConferenceCall |
| CallControl | ConferenceConsultationCall | ConsultationCall |
| CallControl | HoldCall | HoldCall |
| CallControl | MakeCall | MakeCall |
| CallControl | ReleaseCall | ClearConnection |
| CallControl | ReconnectCall | ReconnectCall |
| CallControl | RetrieveCall | RetrieveCall |
| CallControl | SendDtmfString | SendDtmfString |
| CallControl | TransferComplete | TransferCallRequest |
| CallControl | TransferConsultationCall | ConsultationCall |
| CallControl | SingleStepTransferCall | SingleStepTransferCall |
| CallControl | SetCallData | SetCallData |
| OutboundCallControl | PreviewCallReject | SetCallData |
| OutboundCallControl | PreviewCallRejectClose | SetCallData |
| OutboundCallControl | ScheduleCallback | SetCallData |
| OutboundCallControl | ClassifyOutboundCall | SetCallData |
| TaskControl | StartEmailTask | StartTask |
| TaskControl | RejectTask | RejectTask |
| TaskControl | WrapupTask | WrapupTask |
| TaskControl | PauseTask | PauseTask |
| TaskControl | ResumeTask | ResumeTask |
| TaskControl | RerouteTask | RerouteTask |
| TaskControl | RerouteTaskWithParam | RerouteTask |
| TaskControl | EndTask | EndTask |
| TaskControl | AcceptChatWork | StartTask |
| TaskControl | SendChatMessage | SendMessage |
| TaskControl | SendAgentTyping | SendMessage |
| DeviceServiceEvents | AgentLoggedOn | AgentLoggedOn |
| DeviceServiceEvents | AgentLoggedOff | AgentLoggedOff |
| DeviceServiceEvents | AgentReady | AgentReady |
| DeviceServiceEvents | AgentNotReady | AgentLoggedNotReady |
| DeviceServiceEvents | AgentBusyReady | AgentBusy |
| DeviceServiceEvents | AgentBusyNotReady | AgentBusyNotReady |
| DeviceServiceEvents | AgentWorkAfterCallReady | AgentWorkAfterCall |
| DeviceServiceEvents | AgentWorkAfterCallNotReady | AgentWorkAfterCallNotReady |
| DeviceServiceEvents | CSTAError | CSTAErrorCode |
| DeviceServiceEvents | SystemState | SystemState |
| LogicalCallControlEvents | CallOriginated | Originated |
| LogicalCallControlEvents | CallDelivered | Delivered |
| LogicalCallControlEvents | CallEstablished | Established |
| LogicalCallControlEvents | CallHeld | Held |
| LogicalCallControlEvents | CallRetrieved | Retrieved |
| LogicalCallControlEvents | CallWrapup | 'ConnectionCleared' and ('AgentWorkAfterCallEvent' or 'AgentWorkAfterCallNotReadyEvent') |
| LogicalCallControlEvents | CallEnded | CallEnd |
| LogicalCallControlEvents | CallVarUpdated | CallVarUpdate |
| LogicalCallControlEvents | CallTransferredOut | Transferred |
| LogicalCallControlEvents | CallTransferredIn | Transferred |
| LogicalCallControlEvents | CallConferenced | Conferenced |
| LogicalTaskControlEvents | TaskOffered | TaskOffered |
| LogicalTaskControlEvents | TaskStarted | 'TaskState'(Started) |
| LogicalTaskControlEvents | TaskPaused | 'TaskState'(Paused) |
| LogicalTaskControlEvents | TaskResumed | 'TaskState'(Resumed) |
| LogicalTaskControlEvents | TaskWrapup | 'TaskState'(Wrapup) |
| LogicalTaskControlEvents | TaskEnded | 'TaskState'(Ended) |
| LogicalTaskControlEvents | TaskDeleted | 'TaskState'(Resumed) |