Compatibility
This chapter describes the versions of the peripheral systems with which b+s Connects for Salesforce Voice is compatible.
Operating System
The b+s Connects for Salesforce Voice application runs completely on the Salesforce platform. Consequently, no additional Server is required.
Cisco Contact Center Enterprise (CCE)
Cisco Finesse
- Cisco Finesse version 12.5
- Cisco Finesse version 12.6
- Cisco Finesse version 15.0
- Cisco WCCAI for voice transcriptions requires Cisco Finesse version 12.6 or higher
Cross-Origin Resource Sharing (CORS) and Content Security Policy (CSP) must be enabled according to the Cisco Finesse version in use.
Cisco CC Support
- Cisco CCE version 12.5
- Cisco CCE version 12.6
- Cisco CCE version 15.0
CCE 15.0 supported with limitations
- For Creation of Voice Call record and Execute Omni-Flow on IVR (CVP) to work, ensure to use the request header
Content-Typewith capital letters. Lower case letters are ignored by CVP. - CVP 15.0 requires patch. Due to a bug in CVP 15, installing the patch version 15.0(1)ES202511 is required for it to work.
Please refer to the Cisco Finesse Compatibility Matrix for supported Cisco Contact Center versions and endpoints/devices for agents.
Cisco Contact Center Express (CCX)
Cisco CC Support
- Cisco CCX 12.5(1) with Cisco Finesse
- Cisco CCX 12.5(1) SU1 or with Cisco Finesse
- Cisco CCX 12.5(1) SU2 or Cisco Finesse
- Cisco CCX 12.5(1) SU3 or Cisco Finesse
CCX 15.0 not supported
Cross-Origin Resource Sharing (CORS) and Content Security Policy (CSP) must be enabled according to the Cisco Finesse version in use.
Supported Browsers
- Google Chrome, most recent stable version
- Mozilla Firefox, most recent stable version
- Microsoft Edge (Chromium), most recent stable version
Please note that working with the gadget in a private browser window can lead to errors. The use of incognito mode is therefore not supported.