Compatibility
This chapter describes the versions of the peripheral systems with which b+s Connects for Service Cloud Voice is compatible.
Operating System
The b+s Connects for Service Cloud Voice application runs completely on the Salesforce platform. Consequently, no additional Server is required.
Cisco Contact Center Enterprise (CCE)
Cisco Finesse
- Cisco Finesse version 12.5
- Cisco Finesse version 12.6
- Cisco WCCAI for voice transcriptions requires Cisco Finesse version 12.6 or higher
Cross-Origin Resource Sharing (CORS) and Content Security Policy (CSP) must be enabled according to the Cisco Finesse version in use.
Cisco CC Support
- Cisco CCE version 12.5
- Cisco CCE version 12.6
- Cisco CCE version 15.0
CCE 15.0 supported with limitations
- For Creation of Voice Call record and Execute Omni-Flow on IVR (CVP) to work, ensure to use the request header
Content-Typewith capital letters. Lower case letters are ignored by CVP. - CVP 15.0 requires patch. Due to a bug in CVP 15, installing the patch version 15.0(1)ES202511 is required for it to work.
- VPN-less Finesse in CCE / Finesse 15.0 not supported.
Please refer to the Cisco Finesse Compatibility Matrix for supported Cisco Contact Center versions and endpoints/devices for agents.
Cisco Contact Center Express (CCX)
Cisco CC Support
- Cisco CCX 12.5(1) with Cisco Finesse
- Cisco CCX 12.5(1) SU1 or with Cisco Finesse
- Cisco CCX 12.5(1) SU2 or Cisco Finesse
- Cisco CCX 12.5(1) SU3 or Cisco Finesse
CCX 15.0 not supported
Cross-Origin Resource Sharing (CORS) and Content Security Policy (CSP) must be enabled according to the Cisco Finesse version in use.
Supported Browsers
- Google Chrome, most recent stable version
- Mozilla Firefox, most recent stable version
- Microsoft Edge (Chromium), most recent stable version
Please note that working with the gadget in a private browser window can lead to errors. The use of incognito mode is therefore not supported.