Skip to main content
Version: 2.7

Overview

Salesforce Service Cloud Voice Toolkit API​

Salesforce provides the Service Cloud Voice Toolkit API which allows custom integration into SCV. The Toolkit can be used with LWC and Aura.

Service Cloud Voice Toolkit API

Integration API​

b+s Connects for Service Cloud Voice offers its own Integration API to customers to extend the default functionality of the product.

The Integration API allows interaction between b+s Connects for Service Cloud Voice and custom components. These custom components can be placed anywhere in Salesforce (e.g. as Console Components).

A Javascript library is included in the package, which can be used in Salesforce Lightning Web Components (LWC).

There are two types of interactions available, depending on the direction of the data flow:

  • Events: b+s Connects -> Custom Component
  • Requests: Custom Component -> b+s Connects
Last updated on