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Connects for Service Cloud Voice

Product Documentation

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User manual

A good user manual is the be-all and end-all. If you are a contact center agent, here you will find easy to understand yet detailed information on how to use b+s Connects for Service Cloud Voice.

Go to the Agent Guide:

Installation & Configuration

We offer a highly flexible solution that can be customized according to the needs of your business. If you are an administrator, you will find all relevant information pre-filtered here.

Go to the CRM Installation Guide:

Go to the CRM Configuration Guide:

Go to the CC Administrator CCE/CCX Guide:

Go to the CC Administrator WxCC Guide:

Features & Changes

If you are thinking about using b+s Connects for Service Cloud Voice, you will find useful information about the functionality and an exact change log in the following documents.

Features and Limitations:

Changelog: