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Version: 5.3

690 Ent. SkillGroup Configuration

Definition​

Configuration of the Enterprise SkillGroups and the associated SkillGroups and/or Precision Queues

This report shows the configured assignment of SkillGroups and/or Precision Queues to Enterprise SkillGroups. The configuration itself can be done by using the Administration Reports, described within the System Administration Guide.

Main data source: Enterprise_Queue

Screenshots​

Screenshot

Field description​

Field nameDescription
EnterpriseSkillGroupIDID of the Enterprise Skillgroup (group of queues)
EnterpriseSkillGroupNameName of the Enterprise Skillgroup (group of queues)
SkillGroupIDID of the assigned skill group (Queue). With Precision Routing the ID of the Precision Queue + 900000.
SkillGroupNameName of the assigned skill group (Queue). With Precision Routing the name of the Precision Queue incl. prefix '*PQ.'.