300 Agent Login Logout
Definition
Logout protocol containing information about the login sequence per agent and medium (data is written at logout time)
Main data source: Agent_Logout
Screenshots
Field description
| Field name | Description |
|---|---|
| AgentID | ID of agent |
| AgentFirstName | First name of agent |
| AgentLastName | Surname of agent |
| AgentName | Full name of agent (combination of surname and first name) |
| AgentPeripheralNumber | Login name of agent (PeripheralNumber) |
| AgentLoginName | Login name of agent (LoginName) |
| AgentEnterpriseName | EnterpriseName of agent |
| AgentDescription | Description of the agent |
| TeamID | ID of agent team (optional) |
| TeamName | Name of agent team (optional) |
| TeamDescription | Description of agent team (optional) |
| MediaID | ID of the medium for which the agent has logged in (e.g. Cisco_Voice, Email, VoiceMail, Chat, Callback, etc.) |
| MediaName | Name of the medium for which the agent has logged in (e.g. Cisco_Voice, Email, VoiceMail, Chat, Callback, etc.) |
| LoginDateTime | Date and time of login into the system |
| LoginDuration | Duration of the login sequence in seconds |
| LogoutDateTime | Date and time of login out to the system |
| ReasonCode | Code of the last switchover to Not Ready status by the agent or the system |
| Reason | Reason for the last switchover to Not Ready status by the agent or the system |
| Extension | Telephone set which the agent is logged in to (local CTI port if mobile) |
| MobileMode | Mode in which the agent is working as a mobile agent ("Call By Call" or "Nailed Connection") |
| MobilePhone | Remote telephone number under which the agent is working as a mobile agent (home telephone number) |