546 PrecisionQueue Daily Finished by Step
Definition
This report shows the completed task volume in Precison Queues on a historical basis per Precision Queue, Precision Queue step and day.
Tasks, which were removed from a PQ Step in case of Dequeued, AbandDequeued, RONA, and Error are the gap to "Arrived".
This report does not take into consideration any system time offset (normally UTC) by the CUIC user timezone!
Main data source: Router_Queue_Interval
Screenshots
Field description
| Field name | Description |
|---|---|
| PrecisionQueueID | ID of the Precision Queue + 900000 |
| PrecisionQueueName | Name of the Precision Queue incl. prefix '*PQ.' |
| Date | Date of the daily sum |
| DoW | Weekday of the daily sum (1 Mon - 7 Sun) |
| Step | Precision Queue Step |
| Arrived | Number of tasks which arrived in this step (correspond to the sum of Answered + Abandoned + SkipDirect + SkipDelayed + "Dequeued" for this step) |
| Finished | Number of tasks that finished this step (correspond to the sum of Answered + Abandoned + SkipDirect + SkipDelayed for this step) |
| Completed | Number of tasks which completed in this step (correspond to the sum of Answered + Abandoned for this step) |
| Answered | Number of tasks answered by agents into this step |
| Abandoned | Number of Call Center calls which were ended by callers into this step (only counted for the Precision Queue where the call was continuously queued the longest time or ended by an agent) |
| SkipDirect | Number of tasks that skipped this step directly because no agents could be involved. |
| SkipDelayed | Number of tasks that skipped this step after a certain waitingtime and went to the next step. |
| Attribute1 | First attribute of the Precision Queue, that is used to activate agents |
| Attribute2 | Second attribute of the Precision Queue, that is used to activate agents |
| Attribute3 | Third attribute of the Precision Queue, that is used to activate agents |
| Attribute4 | Fourth attribute of the Precision Queue, that is used to activate agents |
| Attribute5 | Fifth attribute of the Precision Queue, that is used to activate agents |
| Attribute6 | Sixth attribute of the Precision Queue, that is used to activate agents |
| Attribute7 | Seventh attribute of the Precision Queue, that is used to activate agents |
| Attribute8 | Eight attribute of the Precision Queue, that is used to activate agents |
| Attribute9 | Ninth attribute of the Precision Queue, that is used to activate agents |
| Attribute10 | Tenth attribute of the Precision Queue, that is used to activate agents |