Requirements
General
Compatibility
Consult the Release Notes to see the compatibilities with Cisco, 3ʳᵈ party and b+s software.
Firewalls
Firewall between b+s Database Server and UCCE/PCCE DAW
Port 1433 for SQL Server needs to be open when default SQL instance is used. If another port is used for the database connection, this one must be opened instead of 1433.
Firewall between PBI Gateway and b+s Database Server
If the gateway is not installed on the b+s database server, port 1433 for SQL Server needs to be open when default SQL instance is used. If another port is used for the database connection, this one must be opened instead of 1433.
Firewall between PBI Gateway and Internet
Internet access is required from the server where the gateway is installed.
Host System Requirements
b+s Database Server - add-on, cloud
The Power BI Database resides on the same database server where b+s Reports for CUIC is installed and does not have any additional requirements for that host, if the Power BI Service runs in Microsoft's Azure cloud.
b+s Database Server - add-on, on-prem
For OnPrem deployments, SQL Server Enterprise Edition is required for the Power BI Reporting server, which covers the licensing for the Power BI users as well.
b+s Database Server - stand-alone, cloud
For a stand-alone deployment for cloud where no b+s Reporting database exists, use the following specification.
Software
- Windows Server 2022/2019/2016/2012 Standard 64bit, English version with the latest updates applied. Servers need network connections with fixed IP addresses.
- Microsoft SQL Server 2022/2019/2017/2016 Standard Edition 64bit, latest service pack. Workstation Components must be installed.
- Collation Latin1_General_BIN is required for the SQL Server. Select the SQL Server within the Object Explorer and right click to the Properties to check the Server Collation.
- Backup-solution, e.g. tape station is highly recommended.
The same version and staging of SQL Server as used for the UCCE/PCCE DAWs is recommended. In general, all supported localized versions of Microsoft Windows Server and SQL Server that you can use with Cisco Unified ICM/Unified Contact Center Enterprise components are supported as well. Refer to the corresponding Cisco compatibility matrix and product documentation to find instructions about the Microsoft SQL Server Staging.
Virtual Server Performance
| CC System | vCPU | vRAM | vDisk |
|---|---|---|---|
| Up to 20'000 calls per day, 500 Agents | 2 | 8 GB | 60 GB System Partition, 40 GB Data Partition |
| Up to 40'000 calls per day, 1000 Agents | 2 | 16 GB | 60 GB System Partition, 60 GB Data Partition |
| Up to 100'000 calls per day, 2000 Agents | 4 | 32 GB | 60 GB System Partition, 100 GB Data Partition |
Oversubscription of CPU, Memory and Storage is not permitted.
Bare Metal environments are supported with the same performance matrix
Disk space requirement is based on 1500 retain days
b+s Database Server - stand-alone, on-prem
Use the specification of b+s Reports for CUIC database server if you are planning a stand-alone deployment for OnPrem/Hosted but with SQL Server Enterprise Edition.
Power BI Gateway
For hosting the Power BI Gateway, a Windows Server with internet access and access to the b+s reporting database is required. This can be any server and does normally not require extra resources.