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Version: 2.3

Release Notes

What's new​

  • Data Model
    • YoY % Measures for all comparison KPIs to display the changes compared to the previous year in %
  • Reports
    • Dynamic KPI card by Severiso added from marketplace
    • LY Comparison report updated with new KPI card
  • System
    • Model storage optimization to reduce the file size and memory consumption
    • CCE 15 compatibility

Compatibility​

Cisco Contact Center Software​

  • Cisco Unified Contact Center Enterprise (UCCE) version 15.0
  • Cisco Packaged Contact Center Enterprise (PCCE) version 15.0

3rd Party Software​

  • Microsoft SQL Server 2016 Standard Edition 64bit
  • Microsoft SQL Server 2017 Standard Edition 64bit
  • Microsoft SQL Server 2019 Standard Edition 64bit
  • Microsoft SQL Server 2022 Standard Edition 64bit

b+s Software​

  • b+s Reports for CUIC – Reporting Interface 5.4

Important notes​

None

New Features​

This section lists new features or functionality for this version.

#297 - Add Dynamic KPI card by Severiso from marketplace​

Description: Add the KPI card as a new visual into all pbix files.

This visual can display the current value and two comparison values including an arrow with some nice formating.

Use this visual to display the new YOY (%) measures in the LY comparison report.


#294 - Optimize Power BI data storage size​

Description: Data in Power BI can get large very quick in larger systems

Requirements: We should reduce the data in the model as much as we can

Proposed solution: Remove unused fields, remove all fields reports, add dimension tables with default values and repair missing keys

Remove unused fields from the PBI semantic model in data explorer.

Keep the fields that are useful for filter purposes or to get insights in detail reports.

Remove all fields reports from main reports.

See how the Wx version was fixed.


#94 - Add YoY % Measures​

Requirements: There should be measures available calculating the year-over-year comparison value in percentage.

Proposed solution: Add a delta measure in % for the LY comparison measure (e.g. Service Level YoY (%)). This would allow to display the delta directly or to use the delta value for the conditional formatting within tables and to use icons to display tendency.


Bug Fixes​

None