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Version: 1.1

Release Notes

What's new​

  • Web documentation for CCBI
  • Added measures in hh:mm:ss and mm:ss format
  • New transfer and hold rate measures (negative KPI)
  • New area overview report
  • New agent comparison report
  • New report to display the data model
  • New report to verify the dimension configuration
  • Cosmetic updates of the first version
  • Bug fixes

Compatibility​

Cisco Contact Center Software​

  • Cisco Unified Contact Center Enterprise (UCCE) version 11.0, 11.5, 11.6, 12.0, 12.5 and 12.6
  • Cisco Packaged Contact Center Enterprise (PCCE) version 11.0, 11.5, 11.6, 12.0, 12.5 and 12.6

3rd Party Software​

  • Microsoft SQL Server 2012 Standard Edition 64bit
  • Microsoft SQL Server 2014 Standard Edition 64bit
  • Microsoft SQL Server 2016 Standard Edition 64bit
  • Microsoft SQL Server 2017 Standard Edition 64bit
  • Microsoft SQL Server 2019 Standard Edition 64bit

b+s Software​

  • b+s Reports for CUIC – Reporting Interface 4.0
  • b+s Reports for CUIC – Reporting Interface 4.1
  • b+s Reports for CUIC – Reporting Interface 5.0
  • b+s Reports for CUIC – Reporting Interface 5.1

Important notes​

None

New Features​

This section lists new features or functionality for this version.

CCBI-45 - ROUNDDOWN of formated values​

Requirements: Formatted values in hh:mm:ss and mm:ss should be rounded down to full seconds, same as CUIC does.

Solution Abstract: Replace the ROUNDUP with the ROUNDDOWN function of all formatted fields.

Limitation: None

CCBI-25 - Inbound HandleTime should relate to calltype_handled_detail data​

Requirements: To avoid differences, HandleTime should be taken from the same datasource as Talk-, Hold-, and Wrapup-Time is taken.

Solution Abstract: Replace the HandleTime of calltype_detail with data of calltype_handled_detail. Investigate the best way where to change this (view, datamodel, PBI).

Limitation: -

CCBI-16 - Add new Report templates based on first customer inputs​

CCBI-15 - Add missing Measures to existing model based on first customer inputs​

CCBI-8 - Simplify the implementation process​

Requirements: Try to make the implementation process as simple as possible.

Solution Abstract: Document clear system requirements and all configuration tasks and decisions for any project. Make clear what b+s delivers and what has to come from customer side.

Limitation: -

CCBI-2 - Report to verify the CCE Dimension assignments​

Requirements: There should be a report in CCBI to verify the Dimension configuration and assignment of the CCE objects.

Solution Abstract: Design and specify the report based on first experience.

Limitation: -

Bug Fixes​

This section lists bug fixes for this version.

CCBI-27 - Error in Visuals if formated duration values are zero​

Symptom: Visual not displayed due to error

Conditions: As soon as a mm:ss or hh:mm:ss field is used in a visual that contains a divison, an error apears because the DAX format function does not contain a check, if the divisor is zero.

Workaround: -

Further Problem Description: This affects all mm:ss and hh:mm:ss fields.

CCBI-26 - Avg Handle Time in mm:ss is displayed as 06:60​

Symptom: Avg Handle Time is displayed as 06:60

Conditions: If the value of Avg Handle Time in seconds is 419.22, the formated value im mm:ss is wrong and should be displayed as 07:00.

Workaround: None

Further Problem Description: This affects all formated mm:ss and hh:mm:ss fields.