Inbound Contact Details

This measure category contains measures built from FACT_INBOUND and existing measures of this category.

info

Main Focus is on measuring the individual originators behind all inbound tasks.

Measure name = DAX formulas and expressions

Originator (ANI) count = DISTINCTCOUNTNOBLANK(FACT_INBOUND[ORIGINATOR.1.Index])

Recaller = [Total Completed] - [Originator (ANI) count]

Recaller Rate (%) = [Recaller] / [Total Completed]