User

The User report is also available as an intraday version with constant refresh and both contain the following pages:

Agent Performance

This report gives you an overview about your own performance for the inbound task handling and availability including some KPIs.

Calling User Report

This report gives you an overview about your own volume and handling of incoming and outgoing calls of the Webex Calling application.

User Summary Report

This report gives you an overview about your own total volume and handling of inbound tasks and outgoing calls as an agent and incoming and outgoing calls of the Webex Calling application.