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CCBI - Contact Center Business Intelligence

Product Documentation

User manual

A good user manual is the be-all and end-all. If you are a contact center analyst or a reporting consumer, here you will find easy to understand yet detailed information on how to use b+s CCBI.

Go to the Data Model section to understand the available data and its Dimensions
Go to the Measures section to see all available KPIs and their calculations
Go to the Reports section to see all available report templates

Installation & Configuration

We offer a highly flexible solution that can be customized according to the needs of your business. If you are an administrator, you will find all relevant information pre-filtered here:

Go to the Configuration section

Features & Changes

If you are thinking about using b+s CCBI, you will find useful information about the functionality and an exact change log in the following documents:

Supported Features
Whatā€™s new