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Version: 2.5.0

Compatibility Matrix

UCCE / PCCE​

ReleaseCCE 11.6CCE 12.0CCE 12.5CCE 12.6
2.3✅✅❌❌
2.4✅✅✅✅
2.5✅✅✅✅
2.6✅✅✅✅

Siebel CRM​

ReleaseInnovation Pack 2017Innovation Pack 2018Innovation Pack 2019Innovation Pack 2020Innovation Pack 2021Innovation Pack 2022Innovation Pack 2023
2.3✅✅✅❌❌❌❌
2.4✅✅✅✅❌❌❌
2.5✅✅✅✅✅✅✅
2.6✅✅✅✅✅✅✅
info

Siebel CRM Versions from 8.1.1.1 up until Innovation Pack 2016 are also supported. Please contact b+s Support for compatibility information of your Siebel CRM system.

Windows Server​

Communication Toolbar Adapter​

Release20122012 R2201620192022
2.3✅✅✅❌❌
2.4✅✅✅❌❌
2.5❌✅✅✅✅
2.6❌✅✅✅✅

Central Components​

Release20122012 R2201620192022
2.3✅✅✅✅❌
2.4✅✅✅✅❌
2.5❌✅✅✅✅
2.6❌✅✅✅✅

Supported Web Browsers​

The Siebel CRM client mode Open UI supports more modern Web browsers than the HI mode because it uses Web standards without proprietary technologies, such as browser plug-ins or Microsoft ActiveX components.

Please contact Oracle concerning the support of Web browsers by Siebel CRM.

Cisco IP Phones​

For supported Cisco IP Phones please refer to the official compatibility statement of Cisco Systems Inc.: Compatibility Matrix for Unified CCE

3rd Party Software​

  • Host System Virtualization
    • Only VMware ESX or ESXi bare-metal virtualization (type 1 hypervisor) software can be used to host the underlying operating system of the b+s Connects for Siebel Central Components.
  • IPv6
    • The b+s Connects for Siebel components do not support IPv6
  • Chat server supporting XMPP: Ignite Realtime Openfire, Cisco Unified Presence Server (CUPS), Cisco Unified Communications Manager Instant Messaging and Presence (CUCMIMP)
  • Microsoft .NET Framework
    • The b+s Connects for Siebel Central Components require at least Microsoft .NET Framework 4.7.2 and the Microsoft Visual C++ 2017 Redistributable Package (x86) as well as the Microsoft Visual C++ 2010 Redistributable Package (x86) (the latter are required by the ConnectMCAL component).
    • The b+s Connects for Siebel Communication Toolbar Adapter component requires at least Microsoft .NET Framework 4.7.2 and the Microsoft Visual C++ 2017 Redistributable Package (x86) as well as the Microsoft Visual C++ 2010 Redistributable Package (x86).