Release Notes
What's new
- CCE version 15.0 is verified and shown in installer
- Global_Configuration view was added to the database
- Help links of all reports were updated to the format of the new web documentation
Compatibility
Cisco Contact Center Software
- Cisco Unified Intelligence Center (CUIC) version 12.5(1) with COP5 or newer, 12.5(2), 12.6(1) with COP8 or newer, 12.6(2) with COP2 or newer, and CUIC 15.0(1)
- Cisco Unified Contact Center Enterprise (UCCE) version 12.5, 12.6 and 15.0
- Cisco Packaged Contact Center Enterprise (PCCE) version 12.5, 12.6 and 15.0
3rd Party Software
- Microsoft SQL Server 2016 Standard Edition 64bit
- Microsoft SQL Server 2017 Standard Edition 64bit
- Microsoft SQL Server 2019 Standard Edition 64bit
- Microsoft SQL Server 2022 Standard Edition 64bit
Important notes
The calculation of TotalCompleted tasks within CallType Performance reports has changed with version 5.1. Instead of Answered tasks, we use Handled tasks to calculate the total. Answered and Handled are normally the same number but in case of a failure at the agent desktop after answering a task, the same task is counted twice in the former calculation.
We highly recommend to save a new copy from the following standard reporting templates (folder "BucherSuter Software") to get the newest updates: 130, 132, 140, 230, 240
New Features
This section lists new features or functionality for this version.
BREP-597 - Update links to helpfiles within all reports
Description: After updating the webdoc to Docusaurus 2.0, all helpfiles do not work anymore
Requirements: The help links within the reports should open the corresponding help page of the webdoc.
Proposed solution: Update all links in all reports
BREP-596 - CCE 15 datamodel updates
Description: We need to include all new fields from the CCE 15 release
Proposed solution: Add new views, new fields and a new version check script
Bug Fixes
This section lists bug fixes for this version.
None