290 Ent. CallType Configuration
Definition
Configuration of the Enterprise CallTypes and the associated CallTypes
This report shows the configuration of the Enterprise CallTypes and the related CallTypes. The configuration itself can be done by using the Administration Reports, described within the System Administration Guide.
Main data source: Enterprise_CallType
Screenshots
Field description
| Field name | Description |
|---|---|
| EnterpriseCallTypeID | ID of Enterprise call type (corresponds to the ID of the group of Call Center Services) |
| EnterpriseCallTypeName | Name of Enterprise call type (corresponds to the name of the group of Call Center Services) |
| ECTDescription | Description of Enterprise call type (can be used as a short display name or as a sort order criteria within Dashboards) |
| EnterpriseCallTypeTimeZone | Assigned time zone of the Enterprise call type |
| CallTypeID | ID of the associated call type (corresponds to the ID of the Call Center Service) |
| CallTypeName | Name of the associated call type (corresponds to the name of the Call Center Service) |