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Version: 5.3

Dashboard / Wallboard Reports

List of recommended reports to include in dashboards or wallboards

Real time reports​

Generally, it makes sense to include real time reports in dashboards / wallboards. Listed below are some examples of reports to use.

(Enterprise) CallTypes​

Agents / Team​

(Enterprise) SkillGroups​

Intraday reports​

Intraday reports (available on CallType and Team basis) can be useful to illustrate the call / task volumes for the current day. The grid in these reports is static, meaning that the graphs are gradually populated during the day.