Agent Not Ready Reasons

This measure category contains measures built from FACT_AGENT_STATE_DURATION and existing measures of this category.

info

Main Focus is on measuring the duration for the not ready state of the agents within the specific reason categories during their login sessions.

info

Measure names are based on the customer's category configuration

Measure name = DAX formulas and expressions

0 (hh:mm:ss) = Format [0 (s)] in (hh:mm:ss)

0 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_0])

1 (hh:mm:ss) = Format [1 (s)] in (hh:mm:ss)

1 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_1])

2 (hh:mm:ss) = Format [2 (s)] in (hh:mm:ss)

2 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_2])

3 (hh:mm:ss) = Format [3 (s)] in (hh:mm:ss)

3 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_3])

4 (hh:mm:ss) = Format [4 (s)] in (hh:mm:ss)

4 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_4])

5 (hh:mm:ss) = Format [5 (s)] in (hh:mm:ss)

5 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_5])

6 (hh:mm:ss) = Format [6 (s)] in (hh:mm:ss)

6 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_6])

7 (hh:mm:ss) = Format [7 (s)] in (hh:mm:ss)

7 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_7])

8 (hh:mm:ss) = Format [8 (s)] in (hh:mm:ss)

8 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_8])

9 (hh:mm:ss) = Format [9 (s)] in (hh:mm:ss)

9 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_9])

x0 (hh:mm:ss) = Format [x0 (s)] in (hh:mm:ss)

x0 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_10])

x1 (hh:mm:ss) = Format [x1 (s)] in (hh:mm:ss)

x1 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_11])

x2 (hh:mm:ss) = Format [x2 (s)] in (hh:mm:ss)

x2 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_12])

x3 (hh:mm:ss) = Format [x3 (s)] in (hh:mm:ss)

x3 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_13])

x4 (hh:mm:ss) = Format [x4 (s)] in (hh:mm:ss)

x4 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_14])

x5 (hh:mm:ss) = Format [x5 (s)] in (hh:mm:ss)

x5 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_15])

x6 (hh:mm:ss) = Format [x6 (s)] in (hh:mm:ss)

x6 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_16])

x7 (hh:mm:ss) = Format [x7 (s)] in (hh:mm:ss)

x7 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_17])

x8 (hh:mm:ss) = Format [x8 (s)] in (hh:mm:ss)

x8 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_18])

x9 (hh:mm:ss) = Format [x9 (s)] in (hh:mm:ss)

x9 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_19])

y0 (hh:mm:ss) = Format [y0 (s)] in (hh:mm:ss)

y0 (s) = SUM(FACT_AGENT_STATE_DURATION[ReasonTime_20])