How to use
This specification contains all fact data used within CCBI. Use the field descriptions of this section if you are looking for a data field of a fact table within the Measures and you want to understand the meaning of this data.
Example: You are looking for the definition of the following measure (taken from Measures - Inbound):
Answered (%) = SUM(FACT_INBOUND[Answered]) / SUM(FACT_INBOUND[TotalCompleted])
Go to the FACT_INBOUND page and scroll down to the field description (or click here) to get an explanation of the two fields (Answered and TotalCompleted) used in the measure.