FACT_AGENT_EVENT_DETAIL
Definition
Agent state events for login, not ready and logout including the duration and reason codes on a historical basis per agent, media and event.
Main data source: t_Agent_Event_Detail
Field description
| Field name | Type | Description |
|---|---|---|
| DateTime | datetime | Date and end time of the event |
| AgentID | int | ID of agent |
| MediaID | int | ID of medium for the event |
| LoginDateTime | datetime | Date and time of the last login |
| Event | int | Number of the event (1 = login, 2 = logout, 3 = not ready) |
| Duration | int | Duration of the event in seconds |
| ReasonCode | int | Reason code that was set for the event (0 if no code was set) |