{ "SearchAndDial": "Search and dial", "TypeToSearch": "Type to search...", "EnterPhoneNumberAndDial": "Enter phone number and dial", "PopupCouldNotBeOpened": "The popup could not be opened. Please check your browser settings.", "ChooseActiveSession": "This is an inactive session. Please choose an active one.", "Extension": "Extension", "Agent": "Agent", "Username": "Username", "Close": "Close", "Keypad": "Keypad", "ChooseWrapupReason": "Choose the Wrap-Up reason", "ChooseNumberToConsult": "Choose the number to consult", "ChooseNumberToTransferTo": "Choose the number to transfer to", "CreateConferenceCallWith": "Create a conference call with", "ParticipantAndYou": "{{activeParticipant}} and you.", "ChooseOption": "Choose an option", "Cancel": "Cancel", "Ok": "OK", "Conference": "Conference", "SilentMonitoring": "Silent monitoring", "Transfer": "Transfer", "Update": "Update", "Schedule": "Schedule", "Time": "Time", "Date": "Date", "PhoneNumber": "Phone Number", "Callback": "Callback", "Reclassify": "Reclassify", "Unknown": "Unknown", "Participants": "participant(s)", "ParticipantsPluralOnly": "Participants", "NotAvailable": "N\/A", "MultipleResultsAvailable": "Multiple results available", "NoInformationAvailable": "No information available", "Log": "Log", "Create": "Create", "Info": "Info", "SpeedDial": "Speed Dial", "Consult": "Consult", "DirectTransfer": "Direct Transfer", "SingleStepConference": "Single Step Conference", "ScheduleCallback": "Schedule Callback", "ScheduleCallbackToCustomer": "Schedule a callback to customer", "UpdateCallback": "Update Callback", "UpdateScheduledCallback": "Update the scheduled callback", "CancelCallback": "Cancel Callback", "CancelScheduledCallback": "Cancel the scheduled callback", "ChangeClassificationOfCall": "Change classification of this call", "CampaignCall": "Campaign Call", "StartRecording": "Start recording", "Start": "Start", "PauseRecording": "Pause recording", "Pause": "Pause", "ResumeRecording": "Resume recording", "Resume": "Resume", "SaveSegment": "Save segment", "Save": "Save", "DeleteSegment": "Delete segment", "Delete": "Delete", "RecordingControls": "Recording controls", "AnswerCall": "Answer call", "EndCall": "End call", "EndCallConsultation": "End consult", "HoldCall": "Hold call", "RetrieveCall": "Retrieve call", "AcceptItem": "Accept item", "CloseItem": "Close item", "StartItem": "Start item", "PauseItem": "Pause item", "ResumeItem": "Resume item", "BargeCall": "Barge call", "TransferAndLeaveConference": "Transfer and leave conference", "InitiateNewConsultationCall": "Initiate a new consultation call", "CallThroughConference": "Call through \/ Conference", "RequestWrapup": "Request Wrap-Up", "SetWrapupReason": "Set Wrap-Up Reason", "WrapupRequested": "Wrap-Up requested", "WrapupReason": "Wrap-Up Reason", "EndWrapupAndGoReady": "End Wrap-Up and go ready", "EndWrapupAndGoNotReady": "End Wrap-Up and go not ready", "SetReasonAndEndWrapup": "Set reason and end Wrap-Up", "CancelWrapupTimer": "Cancel Wrap-Up Timer", "RejectItem": "Reject item", "OpenKeypad": "Open Keypad", "SendDtmf": "Send Dtmf", "CustomIntegration": "Custom Integration", "ApsSummary": "APS Summary", "AgentStats": "Agent Stats", "WeAreGettingReady": "We are getting ready...", "NoRecordsFound": "No records found.", "Searching": "Searching...", "PoweredBy": "powered by", "TeamView": "Team View", "Available": "Available", "Engaged": "Engaged", "Idle": "Idle", "Active": "Active", "Logout": "Logout", "NotReady": "Not Ready", "Ready": "Ready", "Wrapup": "Wrap-Up", "State": "State", "Name": "Name", "Dial": "Dial", "CallTo": "Call to", "NoTeamFound": "No team found", "SupervisorView": "Supervisor View", "ShowCallData": "Show call data", "Actions": "Actions", "HashItem": "# Item", "Lwt": "LWT", "QueueView": "Queue View", "Queues": "Queue(s)", "AgentStates": "Agent States", "CallHistory": "Call History", "NoCallHistoryEntryFound": "No call history entry found", "OpenRecord": "Open record", "OpenSharedRecord": "Open shared record", "Duration": "Duration", "Incoming": "Incoming", "Outgoing": "Outgoing", "Inbound": "Inbound", "Outbound": "Outbound", "Contact": "Contact", "ToViewMoreResultsClickHere": "To view more results, click here", "TeamMessages": "Team Messages", "TeamMessageTabs": "Team Message Tabs", "Message": "Message", "SelectTeams": "Select Teams", "Clear": "Clear", "Send": "Send", "MessageSentTo": "Message sent to", "NoActiveTeamMessages": "No active Team Messages", "DeleteMessage": "Delete Message", "SecondAbbreviation": "sec", "MinuteAbbreviation": "min", "AreYouSureYouWantToDeleteThisMessage": "Are you sure you want to delete this message?", "About": "About", "Version": "Version", "StoreRelease": "Store Release", "AllRightsReserved": "All rights reserved", "OpenConfiguration": "Open configuration", "OpenDesktop": "Open Desktop", "TryAgain": "Try again", "Reload": "Reload", "EnableNotifications": "Enable Notifications", "ShowDetails": "Show details", "HideDetails": "Hide details", "ClickOnTheNumberYouWantToCall": "Click on the number you want to call", "SelectMode": "Select Mode", "CallByCall": "Call by Call", "NailedConnection": "Nailed Connection", "Team": "Team", "TelephonyOption": "Telephony Option", "SignInAsMobileAgent": "Sign in as a Mobile Agent", "UsernameOrAgentId": "Username or Agent ID", "DialNumber": "Dial Number", "ClickLoginToStartWithExternalLoginFlow": "Click Login to start with the external login flow.", "SignInToWebexContactCenter": "Sign In to Webex Contact Center.", "Login": "Login", "SelectYourPreferredDevice": "Select your preferred device", "CurrentExtension": "Current Extension", "Back": "Back", "Continue": "Continue", "ShowLogin": "Show Login", "MyAgentSettings": "My Agent Settings", "MyUserSettings": "My User Settings", "SendErrorReport": "Send Error Report", "SignIn": "Sign In", "SignOut": "Sign Out", "Options": "Options", "More": "More", "Password": "Password", "Home": "Home", "NoMatchingResultsMessage": "Sorry, no matching records found", "Sort": "Sort", "RetryingToConnect": "Retrying to connect", "EstablishingConnectionTo": "Establishing connection to", "Associate": "Associate", "NoRecordsToAssociateFound": "No records to associate found", "DropThisParty": "Drop this party", "DropParty": "Drop party", "SharedRecord": "Shared record", "RecordToShare": "Record to share", "AssignOpenedRecord": "Assign opened record", "PhoneCallLog": "Phone Call Log", "WriteANote": "Write a note", "Note": "Note", "WriteASubject": "Write a subject", "Subject": "Subject", "RecordsAssigned": "records assigned", "Open": "Open", "NoCallData": "No call data", "CallStatus": "Call Status", "ItemsInQueue": "Items in Queue", "Normal": "Normal", "Warning": "Warning", "Critical": "Critical", "ReturnToCampaign": "Return to Campaign", "DeleteFromCampaign": "Delete from Campaign", "DeleteCallback": "Delete callback", "Voice": "Voice", "Fax": "Fax", "AnsweringMachine": "Answering Machine", "InvalidNumber": "Invalid Number", "Busy": "Busy", "To": "to", "From": "from", "Side": "side", "Offline": "Offline", "Refresh": "Refresh", "Initiated": "Initiated", "Offered": "Offered", "Paused": "Paused", "Ended": "Ended", "EndedAbandoned": "EndedAbandoned", "EndedTransferred": "EndedTransferred", "EndedUnknown": "EndedUnknown", "DisplayInASeparateWindow": "Display in a separate window", "AlreadyLoggedIn": "Already logged in", "AlreadyLoggedInWithDifferentExtension": "The agent was already logged in with a different extension, which is why the extension was not changed. To change the extension, please log off and back in. Check the alert details for more information.", "Attention": "Attention!", "YouAreLoggedInSomewhereElse": "You are logged in somewhere else. Please login again if you would like to continue here.", "BeforeYouStart": "Before you start,", "NoContactCenterAgentHasYetBeenConfigured": "it seems that no contact center agent has yet been configured for you.", "Oops": "Oops,", "WeWereNotAbleToLogYouIn": "we were not able to log you in. Please verify your credentials and try again.", "SessionAlreadyExists": "it seems that you already are in an existing session. Please close the existing session before logging in.", "ThereWereIssuesWithTheSsoPopup": "it seems there were issues with the SSO popup. Make sure pop ups are allowed and that you do not close it when it appears.", "CouldNotEstablishConnection": "Could not establish a connection,", "SystemDidNotRespondInATimelyManner": "because the system did not respond in a timely manner. Please try again later.", "ConfigurationNotYetComplete": "it seems that your configuration is not yet complete. Please review the alert details and adapt your configuration.", "UnableToSignIn": "Unable to sign in", "UnableToSignOut": "Unable to sign out", "UnableToSignOutError": "Please try again or use the Webex Contact Center Agent Desktop to sign out. Check the alert details for more information.", "NoAccessTokenCouldBeFetched": "because no access token could be fetched.", "DeviceInUse": "Device in use.", "SpecifiedDeviceInUseByOtherAgent": "The device you specified is already in use by another agent.", "CouldNotReachDevice": "We could not reach your device.", "MakeSureDeviceIsUpAndRunning": "Please make sure that your device is up and running and connected to the network.", "CouldNotFindDevice": "We could not find your device.", "ProvidedExtensionUnknown": "The provided extension is unknown. Are you sure that you have configured a device that exists?", "CantFindConfiguration": "We can't find your configuration. Most likely this is because of a server error. Please contact your system administrator.", "YouWereLoggedOut": "You were logged out. Please submit an error report if this continues to happen.", "InstanceMissingCrossScopePrivileges": "This instance is missing some cross scope privileges. Please contact your system administrator.", "MobileAgentModeNotAllowed": "The specified mobile agent mode is not allowed.", "NoAnswerFromCustomer": "The customer did not answer your call. Try calling again later.", "NoAnswerFromAgent": "The agent ended the call before the customer accepted the call.", "MakeSureMobileAgentModeMatchesAgentConfiguration": "Please make sure your mobile agent mode matches the configuration of your agent.", "NoCtiServersAssigned": "it seems that your Contact Center Agent has not yet been assigned to a Finesse Server pair. Please contact your Supervisor.", "NoServiceLayoutAssigned": "it seems that your Contact Center Agent has not yet been assigned to a Service Layout. Please contact your Supervisor.", "NotificationsDisabledFromBrowser": "Notifications are disabled from your browser, but it seems like you want to see them.", "EnableBrowserNotificationsOrDisableInAgentSettings": "Enable Notifications in the browser or disable them under \"My Agent Settings\".", "EnableBrowserNotificationsOrAskAdminToDisable": "Enable Notifications in the browser or ask your Administrator to disable them.", "ReceivedMessageThatCouldNotBeInterpreted": "we received a message that could not be interpreted. Please check the alert details for more information.", "PopupBlocked": "Popup blocked", "ReceivedErrorFromPeripheralSystem": "we received an error from a peripheral system. Please check the alert details for more information.", "ARequestHasFailed": "a request has failed. Please check the alert details for more information.", "TooManyRequests": "Too many requests. Please wait a few seconds before retrying or contact your administrator if the problem persists.", "ErrorOccurredWhichCouldNotBeInterpreted": "an error occurred which could not be interpreted. Please refer to the alert details or your configuration (e.g. region doesn't match). If this is not the first time you are seeing this, please contact your system administrator.", "WeAreSorry": "We are sorry,", "UnknownConfigurationIssueOccurred": "an unknown configuration issue occurred (e.g. Contact Center Type mismatch or gadget version does not support UCC agents). Please contact your system administrator.", "VersionMismatch": "Version mismatch,", "ApplicationNotReloadedSinceLastUpdate": "it looks like you haven't reloaded your application since the last update.", "CouldNotGetListOfDevicesForEnteredExtension": "we could not get a list of devices for the entered extension. Please check if your device is signed in and the extension is valid.", "SessionExpired": "Session expired", "ContactCenterSessionExpiredOrInvalid": "Your Contact Center session expired or became invalid. Please re-login to continue.", "OhNo": "Oh no", "ISwallowedABug": "I swallowed a bug", "HavingALittleProblemWithOurGadget": "We seem to be having a little problem with our gadget, so we may experience some slight turbulence and then - explode.", "MakeTheWorldABetterPlaceAndUploadLogs": "In case you would like to make the world a better place, please upload the logs and inform your administrator. So he / she can make sure that he / she informs the right people and this will never happen again.", "YouAreMyPersonalSuperHero": "If you do so, you are my personal super hero.", "SomethingWentWrong": "Something went wrong", "ReloadOrContactAdmin": "Please reload or restart the gadget. If it continues, contact your administrator.", "ChangeCrmOwnerError": "The routed Case was either deleted or is no longer in Webex Connect Routing. Ended the Webex interaction automatically.", "UploadLogs": "Upload logs", "DownloadLogs": "Download Client Log", "FailedToPauseRecording": "Failed to pause recording.", "FailedToResumeRecording": "Failed to resume recording.", "FailedToSaveRecordingSegment": "Failed to save recording segment.", "FailedToDeleteRecordingSegment": "Failed to delete recording segment.", "LoginExtensionOnRecordingSystemFailed": "Login extension {{extension}} on recording system failed!", "CouldNotConnectToCallRecordingSystem": "Could not connect to call recording system!", "AuthenticationToCallRecordingSystemFailed": "Authentication to call recording system failed!", "FailedToStartRecording": "Failed to start recording.", "LogFileSuccessfullySaved": "Log file successfully saved.", "ConnectingToWxCC": "Loading...", "ConsultExistingParticipant": "You already have an active call on the consulted number.", "ConsultError": "Unable to connect the consult request. Please try again.", "ShowConnectionBar": "Show Connection Bar", "ShowError": "Show Error", "DeviceList": "Device List", "TransferMode": "Transfer Mode", "Call": "Call", "Collapse": "Collapse", "Expand": "Expand", "CallOnHomePhone": "Call on home phone", "CallOnMobilePhone": "Call on mobile phone", "CallOnBusinessPhone": "Call on business phone", "CallOnBusinessMobilePhone": "Call on business mobile phone", "CallOnPhone": "Call on phone", "CallOnOrgPhone": "Call on organization phone", "Select": "Select", "Menu": "Menu", "StartSilentMonitoring": "Start silent monitoring", "Type": "Type", "CallDetails": "Call Details", "TaskDetails": "Task Details", "StationCredentials": "Station Credentials", "Ringing": "Ringing", "New": "New", "RememberCredentials": "Remember credentials", "AgentHasAssignedContacts": "You have assigned tasks. Use the Webex Contact Center Agent Desktop to end the tasks before signing out.", "DarkMode": "Dark mode", "OutgoingCallsNotPossible": "Outgoing calls are currently not possible", "EnterValidNumber": "Enter a valid number", "EnableInternationalDialingFormat": "International Dialing Format", "InternationalDialingFormatTooltip": "Choose the country code and enter the dial number. To use another dial number format, uncheck this check box.", "Prefix": "Prefix", "AgentStateTooltip": "You are currently engaged in an interaction and in the {{nextState}} state.", "AuthUrlHasInvalidScope": "because authorization URL has invalid scope.", "ResponseMessageTimeout": "the server did not respond with an expected message in a timely manner.", "Profile": "Profile", "Desktop": "Desktop", "CampaignCallInitiated": "Campaign Call Initiated", "MicrophoneAccessDenied": "Access to microphone denied", "EnableMicrophoneAccess": "Enable access to microphone through browser settings or contact your administrator.", "SpeakerAndMicrophone": "Speaker and Microphone", "Speaker": "Speaker", "Microphone": "Microphone", "ChooseDeviceToUse": "Choose the {{deviceType}} you want to use", "NoAudioDevicesAvailable": "No audio devices available", "CheckAudioSettings": "Please check the audio settings of your device or contact your administrator.", "StateChangedToIdle": "State changed to Idle", "InteractionDeclined": "You declined an interaction. Your availability is now set to Idle. Do you want to switch back to Available?", "AgentOutboundFailed": "You missed a call because your dial number isn’t associated with a device. Your availability is now set to Idle. Do you want to switch back to Available?", "AgentInviteFailed": "You missed a call. Agent could not be added to the interaction out of some reason.", "AgentInviteFailedChannelFailure": "Something unexpected happened. Your availability is now set to Idle. Do you want to switch back to Available?", "AgentInviteFailedInvalidNumber": "You missed a call because your dial number is invalid. Your availability is now Idle. Update your dial number in your profile menu and set yourself as Available.", "AgentInviteFailedUserBusy": "You missed a call because your device is in use. Your availability is now set to Idle. Do you want to switch back to Available?", "AgentOfferContactRona": "You missed an interaction. Your availability is now set to Idle. Do you want to switch back to Available?", "CouldNotUpdateActiveAudioDevice": "Could not update active audio device", "UpdateActiveAudioDeviceError": "We received an error from Webex Contact Center while trying to update the active audio device. Please check the alert details for more information.", "OutdialAni": "Outdial ANI", "Default": "Default", "SelectOutdialAni": "Select an Outdial ANI", "ProfileSettings": "Profile Settings", "CouldNotUpdateProfileSettings": "Could not update profile settings", "CouldNotUpdateProfileSettingsError": "Updating the profile settings is not possible at the moment because you have active tasks. Please complete them and try again.", "EnableDialog": "Enable Dialog", "MuteCall": "Mute Call", "UnmuteCall": "Unmute Call", "PleaseRefineSearch": "More results are available. Refine your search.", "EnterDtmfDigits": "Enter DTMF digits", "NoSharedRecordSet": "No shared record set", "ExtendSession": "Extend Session", "StaySignedIn": "Stay Signed In", "ProlongedInactivity": "Prolonged Inactivity", "InactivityWillBeLoggedOutSoon1": "You will be signed out automatically in", "InactivityWillBeLoggedOutSoon2": "seconds because of the prolonged inactivity. You may sign out or continue to stay signed in.", "LogoutNotPossibleInCurrentState": "Logout is not possible in the current state.", "NoCustomerFound": "No customer found", "InfoMessageLabel": "Info Message Label", "InfoMessageValue": "Info Message Value", "DeclineCall": "Decline call", "GoAvailable": "Go Available", "StayIdle": "Stay Idle", "UnableToAssignContact": "Unable to assign contact", "UnableToAssignContactError": "We were unable to assign the contact to you. Please check the alert details for more information.", "CouldNotAcceptContact": "Could not accept contact", "CouldNotAcceptContactError": "We were unable to accept the contact. Please try again or contact your administrator.", "CouldNotDeclineContact": "Could not decline contact", "CouldNotDeclineContactError": "We were unable to decline the contact. Please try again or contact your administrator.", "ConsultRequestDeclined": "Consult request declined", "ConsultRequestDeclinedError": "The agent you are trying to consult has declined your request. Please consult a different agent or try again later.", "Crm": "CRM", "PeopleSearchFailed": "Searching for people in your organization failed. If this issue persists, please contact your administrator.", "AlertInstructionReloadGadget": "Please reload the gadget to resolve this issue", "AlertInstructionReInit": "Please re-initialize the gadget to resolve this issue", "AlertInstructionCheckCtiConfig": "Please check your CTI configuration to resolve this issue", "AlertInstructionCheckAgentConfig": "Please check your agent configuration to resolve this issue", "AlertInstructionSignOut": "Please sign out and sign back in to resolve this issue", "AlertInstructionStaySignedIn": "Please stay signed in to resolve this issue", "AlertInstructionStayIdle": "Please stay in the current channel state to resolve this issue", "AlertInstructionGoAvailable": "Please set your channel state to available to resolve this issue", "AlertInstructionCheckCtiDesktop": "Please check the CTI Desktop to resolve this issue" }